FAQ's

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 2-3 business days production time for your order to ship out.
Tracking numbers will be sent after your order has been SHIPPED. Please allow 24 hours for your tracking number to update in the shipping facilities database. If you don't have a tracking number after 7 business please email us at hollywoodinnovation@gmail.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100% money back guarantee, if the product is defective or damaged only. Please contact us immediately at hollywoodinnovation@gmail.com  if you received a damaged product for instructions on receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. Please contact us immediately at hollywoodinnovation@gmail.com

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hollywoodinnovation@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we ship within the U.S. from different fulfillment centers based on your location. The average shipping time is 7-21 business days depending on the time of year.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help! Please send us an email to hollywoodinnovation@gmail.com and we will be happy to assist you in any way we can. If this regards an already placed order, please include your order number in the subject line.